Dozuki Pricing: What You Need to Know Before Choosing a Manufacturing Work Instructions Platform

When researching digital work instructions platforms, especially in the manufacturing industry, Dozuki often surfaces as a recognised solution. It promises streamlined SOP creation, visual work instructions, and integration with lean manufacturing processes. For many businesses, however, particularly small and mid-sized manufacturers, the big question isn't just about features—it's about cost. Dozuki pricing isn't clearly published, and many users find that the total cost of ownership far exceeds the initial expectations.

In this article, we explore the pricing realities behind Dozuki and why Knowby may be a more cost-effective and user-friendly alternative for organisations that need robust work instructions without breaking the bank.

The Challenge with Dozuki's Pricing Model

Dozuki uses a custom quote-based pricing system, meaning there is no publicly available pricing on their website. While this may be suitable for large enterprise contracts, it leaves smaller businesses in the dark about affordability. External directories like GoodFirms list a starting price of $349/month (source), but from our research of Dozuki pricing this is closer to $850 per month as Dozuki mandates a minimum of 50 users. 

Beyond the base subscription fee, customers report several hidden or indirect costs:

• Onboarding and Training: User reviews note that Dozuki requires a steep learning curve. The platform involves complex programming tools and limited drag-and-drop functionality. One Capterra reviewer commented, "Some of the complicated programming tools and coding takes a while to learn and get used to." (source)
• Custom Features & API Usage: Several users highlighted the need for development resources to integrate and customise Dozuki using its API. As one review notes, "The API is flexible and the support staff have been helpful in personalizing the program," which implies added technical investment. (source)
• UI & Mobile App Limitations: According to a detailed comparison on SweetProcess, Dozuki suffers from missing autosave functionality, a clunky interface, and an underdeveloped mobile app. This not only slows user adoption but may incur additional costs for external training or development. (source)
• Support Gaps: Some reviews mention slow customer support and occasional bugs. One user noted: "Minor bugs, especially when speaking on loading and lag times. Some find the software confusing." (source)
  
• Feature Caps: Users also mention restrictions on images, videos, and reporting features, which may require plan upgrades or add-on purchases.

📌 These challenges add up. What starts as a seemingly affordable monthly subscription can balloon into a significant investment when accounting for onboarding, support, and essential feature access.

🗣️ What Do Real Dozuki Users Say About Its Pricing?

To understand the full picture of Dozuki's pricing and platform experience, it's important to hear directly from users:

• A reviewer on Capterra noted: "We are using the program for a somewhat different purpose than I think it was originally designed for… controlling what information certain users can see… has been tricky. However, the API is flexible and the support staff have been helpful in personalizing the program." (source)
• Another user shared on Capterra: "Minor bugs, especially when speaking on loading and lag times. Some find the software confusing." (source)
• From a SweetProcess comparison: "When using this platform, customers have encountered challenges because they can’t auto-save work in progress… data is lost… costly and time-consuming." (source)
• On Reddit, a small business user remarked: "Dozuki is about as low cost as you can get for professional SaaS with the basic functionalities… If that's too much…" (source)

📌 Together, these voices reflect a common theme: while Dozuki may deliver on features, the costs associated with usability, customisation, and performance can add up quickly.

✅  Meet Knowby: A Cheaper, Smarter Alternative to Dozuki Work Instructions

Enter Knowby — an AI-powered work instructions tool designed for fast setup, mobile-first support, and transparent, cost-effective scaling.

Here’s how Knowby Pro compares to Dozuki on core pricing dimensions:

Knowby enables subject matter experts to create, share, and update step-by-step visual instructions in minutes—without developers or technical editors. Guides can be accessed via QR code, embedded and / or via links which can be integrated into systems such as SharePoint—ideal for distributed teams, manufacturing staff, and on-site technicians.

For an expanded comparison, visit the Knowby vs. Dozuki comparison page.

Why Knowby May Be the Smarter Alternative to Dozuki 

Knowby is a rising player in the work instructions software space, and it is rapidly gaining favor for its simple pricing, intuitive design, and rapid deployment.

Here's how Knowby compares:

• Transparent, Flat-Rate Pricing: Knowby offers straightforward subscription plans without hidden fees. What you see is what you pay.
• Easy to Use: With a clean, mobile-first interface and drag-and-drop creation tools, Knowby reduces the learning curve and gets teams up and running faster.
• No Developer Needed: Unlike Dozuki, Knowby doesn't require API customisations or complex setup. It's built for fast digital adoption.
• Efficient Support: Users report high satisfaction with customer service and implementation help, without extra charges.
• Designed for All Team Sizes: Whether you're a small manufacturer or a growing operations team, Knowby scales affordably without nickel-and-diming for additional users or media storage. An affordable per user, per month cost, Knowby allows your system to scale with your business with no minimum user requirement. 

Final Thoughts

Dozuki is a powerful tool for enterprises that can invest in customisation, training, and premium support. But for many teams, especially those looking to maximise ROI and minimise complexity, the hidden costs can make Dozuki a less-than-ideal fit.

If you're looking for a user-friendly alternative that offers a free trial and delivers on functionality, Knowby deserves serious consideration. Its transparent pricing and intuitive design make it a better match for organisations that want to empower frontline teams quickly and affordably.

Ready to explore a smarter alternative to Dozuki? Learn more about Knowby and how it can help you simplify work instructions without hidden costs.

👉 Try Knowby Pro Free for 30 Days