The best way to capture and share know-how for both office and frontline teams.
Knowby helps your team record manual or on-screen processes or transform static documents into step-by-step guides, which can then be edited, translated, governed, and easily shared. Here’s how it works:
▪ Record any process or use existing video or PDFs. Knowby’s AI transforms them into interactive, step-by-step guides.
▪ Assign or schedule tasks to team members or partners. Add forms to steps for data capture and compliance.
▪ View exactly what’s been done through real-time reporting dashboards that keep your team aligned and your data accurate.
▪ Knowby acts as a simple user interface for SOPs and know-how that captures data and makes it available via email and webhooks.
“We sent out lockers to 25 sites and didn’t get one question back on how to put them together thanks to the Knowby instructions.”
“It is especially good for teams with varying literacy issues or multi-lingual workforces where English isn’t their first language.”
"We're ISO 9001 certified and Knowby has enabled us to keep our products going out the door at the same quality level."
“With Knowby, we're spending less of our resources and time managing that customer relationship.”
“Our service desk LOVES Knowby…it stopped all the dumb questions.”
“Our auditor said he’s never seen a more effective way to address gaps in health and safety instructions than Knowby.”
“We ship our 4WD products Australia-wide. We have higher confidence that the install will go “as planned” with Knowby”
“Just scan the QR code and go through each step at your own pace, with explanations and videos on how to do it. Makes life so much easier, thank you!”
“Knowby takes away the need for all end users to know how to use complex systems - it’s a user-friendly layer that sits over the top"
“Knowby gives junior staff confidence and a sense of belonging by providing know-how at their fingertips.”
SALES & ONBOARDING
INSTRUCTIONS & IP
SERVICE & SUPPORT
SOPs & AFTER-SALES
As Tom explains in the case study, “We've seen a 30% increase in leads moving from samples to purchases.”
Knowby has helped Bronco Built capture their IP through visual guides – adding significant value to the business.
The company needed a way to empower customer staff to handle routine tasks and minor troubleshooting on their own, without damaging the equipment.
It has transformed their approach to health and safety, SOPs, after-sales support, and the maintenance of their ISO 9001 certification.
Instantly turn web interactions into visual step-by-step guides.
Use Manual PDF Capture Tool to extract steps directly.
Assign and schedule tasks to improve workflow.
Via email or webhooks.
Capture real-time data directly from the instruction.
Knowby uses multimodal generative AI to transform voice-over video into guides.
Access and edit your guides on any device – desktop, tablet, or phone.
Ensure quality by submitting guides for approval.
Instantly open guides by scanning QR-codes.
Reach more people with multilingual support.
Give your eyes a break with an optional dark theme.
Build step-by-step guides with just a few clicks.
Personalise your org with logos, colours, and QR codes.
Access guides anytime, with or without internet.
Keep track of changes and revert when needed.
The Knowby platform is designed to meet the diverse needs of any industry and is already supporting customers across a wide range of sectors. View examples of instructions used across different industries.
per User / per Month
Unrestricted knowby (instructions) creation
Unlimited sharing within your team
Custom organisation name
Public Knowby sharing (Beta)
Compliance tools
Feedback and analytics
Available on iOS, iPadOS, Android, and the web.
