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From Customer Facing Instructions to Documenting Company IP

“We ship our 4WD products Australia wide and we have higher confidence that the install will go as planned with Knowby.” 

Derek Mansur - Bronco Built

372

Process Instructions

26

Employees

3,973

Process Steps

2

Languages

How Bronco Built Integrated Knowby Across the Organisation

  • "We have been using Knowby for four years now. At the time, we were struggling with how we were going to best deliver our filling instructions. We sent quite a bit of our product out across the country to filling agents and customers who needed to fit their own product. 

    We struggled for a long time with YouTube videos, word documents and custom Microsoft Access based software. We pretty much tried everything and it was always lacking.

    We were able to solve that problem, being able to deliver excellent instructions for our customers and our partners."

  • "Simplicity in creating and delivering instructions to our sub contractors and customers – through implementing Knowby to transfer our company knowledge we standardised operations and ensured a higher level of quality control.

    We have since expanded the use of Knowby across our internal processes so we know it has been the right choice for us." 

     

  • "What surprised me about Knowby is that, when we started using the platform, we could only see that we were going to use it for external facing instructions.

    We were really trying to solve the problem we had at the time. We were able to solve that problem, being able to deliver excellent instructions for our customers and our partners.

    But we realised that Knowby is really the best platform to deliver any instruction. So, now we use Knowby across our internal teams including the factory floor and our office team."

  • "The instructions are actually used, because they are respected as being current or live. 

    Previously, most instructions were not used as they were out of date. Being cloud based, this instructions platform is always live. 

    The team feel empowered that if a change needs to be made to the instructions, it can be. Knowby is really easy to update. Even if that employee didn’t create the initial Knowby instructions, they feel some ownership of it if they can make some improvements to it."

  • “Since the implementation of Knowby, our onboarding processes have improved in a number of ways: 

    • Improved time taken to complete the onboarding process. 

    • Increased the percentage of tasks being completed correctly.

    • Increased standardisation as there are no interpretations of the instructions. Knowby shows the team HOW to complete each task.

    • Improved satisfaction within the team. They like it because it is accessible, easy to follow and they can follow it step-by-step.”  

  • “In terms of safety, Knowby has allowed us to train, but, more importantly, document who has been trained and how they've been trained.

    If we were to have an incident, we have something to refer to to see who was trained, when they're trained and what version they were trained with. The training is trackable so it is truly compliant. 

    We haven't had safety incidents, but I feel a more comfortable knowing that we have Knowby in place.

    What also surprised me was the translation capability. We have a diverse team and I was able to translate the instructions immediately and accurately, giving me peace of mind that every team member is getting the same level of training" 

"We have been using Knowby for four years now. At the time, we were struggling with how we were going to best deliver our filling instructions. We sent quite a bit of our product out across the country to filling agents and customers who needed to fit their own product. 

We struggled for a long time with YouTube videos, word documents and custom Microsoft Access based software. We pretty much tried everything and it was always lacking.

We were able to solve that problem, being able to deliver excellent instructions for our customers and our partners."

"Simplicity in creating and delivering instructions to our sub contractors and customers – through implementing Knowby to transfer our company knowledge we standardised operations and ensured a higher level of quality control.

We have since expanded the use of Knowby across our internal processes so we know it has been the right choice for us." 

 

"What surprised me about Knowby is that, when we started using the platform, we could only see that we were going to use it for external facing instructions.

We were really trying to solve the problem we had at the time. We were able to solve that problem, being able to deliver excellent instructions for our customers and our partners.

But we realised that Knowby is really the best platform to deliver any instruction. So, now we use Knowby across our internal teams including the factory floor and our office team."

"The instructions are actually used, because they are respected as being current or live. 

Previously, most instructions were not used as they were out of date. Being cloud based, this instructions platform is always live. 

The team feel empowered that if a change needs to be made to the instructions, it can be. Knowby is really easy to update. Even if that employee didn’t create the initial Knowby instructions, they feel some ownership of it if they can make some improvements to it."

“Since the implementation of Knowby, our onboarding processes have improved in a number of ways: 

  • Improved time taken to complete the onboarding process. 

  • Increased the percentage of tasks being completed correctly.

  • Increased standardisation as there are no interpretations of the instructions. Knowby shows the team HOW to complete each task.

  • Improved satisfaction within the team. They like it because it is accessible, easy to follow and they can follow it step-by-step.”  

“In terms of safety, Knowby has allowed us to train, but, more importantly, document who has been trained and how they've been trained.

If we were to have an incident, we have something to refer to to see who was trained, when they're trained and what version they were trained with. The training is trackable so it is truly compliant. 

We haven't had safety incidents, but I feel a more comfortable knowing that we have Knowby in place.

What also surprised me was the translation capability. We have a diverse team and I was able to translate the instructions immediately and accurately, giving me peace of mind that every team member is getting the same level of training" 

How has Knowby benefited
Bronco Built?

Bronco Built implemented the instructions platform as a way to communicate more effectively with their customers. However, they quickly realised that Knowby could be used for any instruction, and so it has been adopted across the organisation with numerous benefits.

Buld

Customer Facing Instructions & Beyond

“We realised that Knowby was the best way to deliver any instruction.  

Now we use it across our office teams and our factory team. Everyone looks to Knowby as the source of truth. ” 

sprout

Document IP

"A couple of years ago we considered selling the company. The potential buyer was encouraged to see that we had almost every process documented through Knowby." 

head

Track Who
Has Been Trained

"In terms of safety, Knowby has allowed us to train and document who has been trained and how they've been trained.

We haven't had safety incidents, but I feel a little more comfortable knowing that we have Knowby in place." 

presentation

Reduce Reliance
on Key Staff

"I think the value of Knowby internally is that we consider it to be the one source of truth. It has reduced reliance on a key man, which has added value to our business."

plant

Reduce Downtime

"We save so much time and money now that the instructions are readily available.

Making the knowledge accessible to everyone when and where they work means everyone has help when and where they need it." 

Buld

Stand Out
From The Competition

"None of our competitors are using mobile yet. I'm sure they will soon and they'll begin to catch us.

Knowby has been a great differentiator for Bronco Built by delivering exceptional instructions to our customers."

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