Empower Your Team to Quickly Adapt to Digital Transformations

Accelerate software and digital tool adoption with a practical platform. Avoid digital transformation failures with Knowby.

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Explore Knowby Digital Adoption Platform

The Innovation team reached out to Knowby in the first instance. They were impressed with the simple but professional-looking layout and that it provided short, sharp videos and fewer words to share information. It ticked all the boxes.

Gavin Kenny, Head of Health & Safety

What is a Digital Adoption Platform?

A Digital Adoption Platform (DAP) is a tool designed to help users learn how to use newly introduced digital systems and software. It provides real-time guidance, support, and training inside applications, reducing the learning curve while accelerating the adoption of employees and customers to use the platforms efficiently. Essentially, DAPs bridge the gap between new technology and user experience, ensuring that software investments are fully maximised.

Benefits of Using a Digital Adoption Platform

As daily business operations grow more dependent on technology, the need for effective digital adoption has never been greater. While it is understandable that users have different speeds when it comes to digital adoption, it's essential to implement solutions that can bridge this gap.

Improved User Onboarding

Deliver guided instructions alongside the application to make onboarding intuitive and fast. Instead of overwhelming new users with written documentation, digital adoption platforms provide real-time, step-by-step instructions tailored to the specific software to be used. This approach significantly reduces the learning curve, allowing employees to become productive faster.

Improved Software Adoption Rates

Many organisations invest in powerful software solutions that end up underutilised. Contextual prompts embedded within applications help guide users to optimal usage by highlighting features relevant to their current task. As well, maximise the value of existing software by ensuring it's fully adopted and properly used, leading to increased ROI on software investments.

Reduced Support Costs

Cut down repetitive IT support tickets with digital instruction manuals and in-app help. By providing users with on-demand help directly within the software, teams can significantly reduce these repetitive inquiries. Employees solve problems faster on their own, freeing up IT teams to focus on more strategic work.

Enhanced Productivity

Enable employees to perform tasks confidently without needing to ask for help. In-app guidance reduces interruptions by giving users the knowledge they need exactly when they need it. This fosters a culture of autonomy and minimises time spent waiting for assistance. The result is faster work completion and more time spent on high-value tasks.

Consistent Training Across All Teams

Standardise instructions and ensure knowledge is passed on clearly with reusable guides. By embedding standardised instructions into software systems, employee onboarding is consistent across. This not only supports compliance and consistency but also makes scaling training across locations seamless and efficient.

Smoother Digital Transformation

Accelerate change management by embedding support directly into the digital tools your teams use daily. One of the biggest challenges in digital transformation is user resistance and confusion about new systems. By integrating intuitive support directly into these tools, employees can adapt more easily to digital change.

Key Features to Look for in a Digital Adoption Platform

When choosing the right digital adoption platform for your team, consider these critical capabilities:

Scalability

The platform should be able to support small teams to large enterprises effortlessly.

System Integration

It should be able to seamlessly integrate with other digital platforms so that the adoption would be much faster and efficient.

Personalisation

The app should be customisable and flexible, allowing users to tailor the experience depending on the role, region, or department. This ensures that users receive only the most relevant information, which speeds up learning, improves retention, and reduces cognitive overload.

Real-time Guidance

Offers contextual help exactly when and where users need it. This is particularly valuable for new hires, infrequent users, or during software updates when workflows may change.

Data-driven Insights

A strong DAP collects detailed data on how users interact with the system. These insights help teams optimise training materials, refine workflows, and target interventions where they’re most needed.

Feedback Mechanisms

Look for platforms that enable users to rate help content, suggest improvements, or report issues directly from the interface.

Interactive Walkthroughs

Instead of passively reading or watching how to perform a task, users complete actions with guided assistance. This reinforces learning and boosts knowledge retention within the team and among other users.

Digital Adoption Platform

What is Knowby?

Knowby is an intuitive platform designed to help businesses create and deliver step-by-step digital instructions called knowbys. These clear, accessible work instructions can be embedded directly into business systems or accessed via QR codes, making them available exactly where and when they’re needed. Knowby offers a smart, streamlined alternative to the traditional digital adoption platform. Unlike legacy DAPs, Knowby avoids the complexity and high costs associated with implementing an entirely new software system. It’s ideal for organisations looking to enhance software adoption and user guidance, without the overhead of traditional DAP solutions.

How to Use Knowby as an Alternative Digital Adoption Platform

Here's how to get started with Knowby in just a few quick steps:

1

Create Knowby with AI

Quickly document any software task or other business processes using step-by-step instructions. Knowby uses multimodal generative AI to transform video into digestible guides in minutes. Whether you're documenting how to create an invoice in SAP or update inventory in Oracle, Knowby makes it fast and easy.

2

Categorise & Organise

Once your knowbys are created, categorise them to make them easy to find. Use categories to group instructions, depending on the needs of your organisation. This structure ensures users can locate the guidance they need instantly, without wading through irrelevant content.

3

Distribute via QR, Link, or Embed

Make knowbys available wherever your users need them: 1) generate QR codes for physical locations; 2) share direct links via chat, email, or internal knowledge bases; or 3) embed knowbys directly into web-based apps or enterprise systems.

4

Integrate into Training and Onboarding

Incorporate knowby guides into your training and onboarding programs to reduce time to productivity. By providing on-demand guidance within the tools they’ll use daily, employees can learn by doing. This also reduces lengthy training sessions or reliance on key staff, enabling them to work independently sooner.

5

Drive Improvement Through Feedback

Enable user feedback directly within knowbys. Users can leave comments, suggest corrections, or highlight unclear steps—using text or photo feedback. This collaborative approach ensures your instructions evolve alongside your systems and users’ needs.

6

Track Usage to Identify Gaps

Use Knowby’s built-in analytics to gain visibility into how instructions are being used across the organisation. This approach of which instructions are most accessed or underutilised, enabling teams to make informed decisions and implement changes accordingly.

Why Use Knowby for Your Business Adoption Strategy?

Knowby empowers your team with a simple yet powerful digital solution to thrive through digital transformation. Why should you integrate Knowby into your business adoption strategy?

Simple to deploy and scale

Simple to deploy and scale

Knowby is built for speed and flexibility. It requires minimal setup and integrates seamlessly into your existing workflows, making it easy to deploy across teams of any size. Whether you’re onboarding five users or a thousand, Knowby grows with your business.

Cost-effective alternative to complex DAPs

Many DAPs require long implementation cycles, heavy IT involvement, and ongoing maintenance. Knowby offers a smarter, leaner alternative—delivering targeted help without the complexity or high cost. It’s digital adoption without the bloat.

Enhanced team collaboration

Ideal for IT systems training

Complex enterprise software like SAP, WalkMe, and Maximo often requires extensive and costly training. Knowby simplifies the learning curve by offering clear, visual, and easy-to-follow guides that help users master these systems quickly and confidently.

Having knowbys complements training and enables new staff to progress at their own pace. It also means staff who are new to a particular process can work through knowbys without constantly having to interrupt their colleagues.

Emma, Bronco Built