Condition 1
Accessible
Manufacturers must mark on the machine, its packaging or an accompanying document how to reach the digital instructions.
On the machine
On the packaging
In an accompanying document
From January 2027, machinery can ship without a paper manual. But digital comes with conditions. Knowby turns your instructions into visual, step-by-step guides operators reach from a QR code on the machine. Versioned. Multilingual. Printable. Available for the life of the machine.
DEADLINE
Manufacturers must mark on the machine, its packaging or an accompanying document how to reach the digital instructions.
Users must be able to print them and save them to a device, so they're still there when the machine breaks down.
If a buyer asks at the time of purchase, the manufacturer must supply a paper copy free of charge within one month.
If non-professional users may operate the machine, essential safety information still goes on paper.
Condition 1
Manufacturers must mark on the machine, its packaging or an accompanying document how to reach the digital instructions.
Condition 2
Users must be able to print them and save them to a device, so they're still there when the machine breaks down.
Condition 3
Digital instructions must be kept available for the machine's expected lifetime, and for at least 10 years.
Condition 4
If a buyer asks at the time of purchase, the manufacturer must supply a paper copy free of charge within one month.
Condition 5
If non-professional users may operate the machine, essential safety information still goes on paper.
One source of truth
"Knowby not only trains staff but ensures they understand safety procedures for every task. Knowby gives junior staff confidence and a sense of belonging by providing knowledge at their fingertips."
"If we were providing only written instructions, we've got a fair idea that things wouldn't be getting done as they should be, and that would then prove to be a risk to the public or our clients that are purchasing systems."
"It is especially good for teams with varying literacy issues or a multilingual workforce where English isn’t their first language."
"I like how easy Knowby is to use, and I enjoy the feature where I can set up tasks, which makes it really easy to use. It's helpful because workers are able to learn how to use different things. The setup was quite easy."
"[What I like about Knowby is] the ability to have instructions at point of task, to live update without changing QR code and I have also shared easy instructions internationally via QR code."
Connect Claude or any MCP-compatible AI to search, create, and execute knowbys in chat.
Voiceover, text overlays, or silent footage: Knowby’s multimodal AI turns any task video into a step-by-step guide.
Turn web interactions into visual step-by-step guides.
Use Manual PDF Capture Tool to extract steps directly.
Capture real-time data directly from the instruction.
Choose Canada, EU or APAC during setup. Your data stays in the region that meets your sovereignty needs.
Send captured data anywhere via email or webhooks.
Ensure quality by submitting guides for approval.
Assign and schedule tasks to improve workflow.
Instantly open guides by scanning QR-codes.