Operational excellence
Operational variation across sites can signal a knowledge-sharing issue. Knowby turns your expert methods into standard work that every team can follow and improve, so operations management runs on one version of the truth.
4.7/5 on G2 · Trusted by teams in 20+ countries
The cycle of continuous improvement
Stage 1 of 7
Turn expert knowledge into standard method
Record how your top performers actually do the work, with photos, video, and the small details that never make it into a written SOP.
Stage 2 of 7
Shaped by role and sites
Agree on one approved standard work instruction, then tailor it for operators, team leads, maintenance, or contractors without creating copies that drift apart.
Stage 3 of 7
Work on continuous improvement
Publish through QR codes and portal embeds, translated instantly into any of 190+ languages of your choosing. See which sites, lines, and shifts have adopted the new standard and work on those that didn’t.
Stage 4 of 7
Make instructions easier to digest
Turn standard work into "tell me, show me, let me try it" micro-learning. New starters and cross-trained staff reach the standard faster, and team leads answer fewer repeat questions.
Stage 5 of 7
Prioritise accessibility
Put the method at the point of use. Embedded checklists, shift handovers and quality checks happen inside the instruction, and webhooks send results to your ERP, MES, or CMMS.
Stage 6 of 7
Determine areas for improvement
Step-level analytics show where people slow down, skip ahead, or ask for help. Compare sites and shifts and connect adherence to the KPIs you already track, such as OEE, first-time-right, and cycle time.
Stage 7 of 7
Apply learnings across
Collect improvement ideas from the floor, update the standard, and push the new version everywhere at once. Keep every gain in version history so it outlasts the people who made it.
One source of truth
“We're spending less of our resources and less of our time on managing that customer relationship. From the moment they receive the wraps, they understand how to use them. It's right there in front of them, broken down into step-by-step instructions.”
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"From a compliance perspective, Knowby ticks that box in the sense that you're able to get the staff to acknowledge that they've had training on that certain activity."
"Knowby has helped us to train our staff and train our resellers and ensure that standards are upheld even with staffing changes externally and internally."
“We were looking for something that was easy to use, easy to update and easy to access. No other software offered the functionality this did”
"[What I like about Knowby is] the ability to have instructions at point of task, to live update without changing QR code and I have also shared easy instructions internationally via QR code."
Connect Claude or any MCP-compatible AI to search, create, and execute knowbys in chat.
Knowby uses multimodal generative AI to transform voice-over video into guides.
Turn web interactions into visual step-by-step guides.
Use Manual PDF Capture Tool to extract steps directly.
Capture real-time data directly from the instruction.
Choose Canada, EU or APAC during setup. Your data stays in the region that meets your sovereignty needs.
Send captured data anywhere via email or webhooks.
Ensure quality by submitting guides for approval.
Assign and schedule tasks to improve workflow.
Instantly open guides by scanning QR-codes.
