MCP Connector

The MCP Connector that gives every employee the approved answer.

Connect Claude, Copilot, ChatGPT, or any MCP-compatible AI to Knowby. Your team gets answers from your approved guides, and every agent run stays governed and on record.

4.7/5 on G2 · Trusted by teams in 20+ countries

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Why connect Knowby

Search, create, and execute instructions, right in chat.

An AI assistant is only as safe as what it answers from. Without a connector, your team gets confident answers built from the open internet—not from the procedures your business has approved. Ask in plain language; the connector finds the approved guide and answers from it. The video explains what else you can do with the Knowby MCP connector.

Answer how-to questions

“What's the startup checklist for Line 2?”

The tool then replies with the steps from your approved guide and links back to it.

Find the right know-how

“Which knowbys cover Lockout/Tagout?”

Search your library by topic or category of your knowbys or work instruction guides.

Draft new guides from chat

“Create a knowby from these handover notes.”

Turn an expert's recording or notes into a draft. Modify steps as needed and wait for approval.

Execute governed tasks

“Run the month-end close validation.”

Agents follow the approved procedure, with an evidence trail of every action.

01 · Approved answers

Every answer comes from an approved guide.

The connector finds the right know-how and answers from it—the version your experts approve. Workers get a link back to the full guide, with photos and video.

Answers from your approved guides only
A link to the source guide with every answer
Update the know-how once—every AI answer updates with it

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02 · Permission-aware

Every employee sees only what they're allowed to.

Each person signs in with their own Knowby account, so their AI assistant can only access the work instructions they already have. Admins control whether assistants can connect at all.

Personal Knowby sign-in for every user
One admin switch to allow or block all assistants
Media and data hosted in Canada, the EU, or APAC

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03 · Sign-off and audit

Every AI action is approved and on record.

AI can help create guides, but it can't publish them. And when an agent runs a task, Knowby keeps the evidence.

Human sign-off

An AI-drafted guide stays a draft until a subject-matter expert approves it and publishes.

Audit by default

Every agent run records who it acted for, what it did, and which approved guide it used.

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Set up in minutes

Connect your AI in three steps.

01. Turn on the AI connector for Knowby

Admin turns on AI access for your organisation's Knowby account.

Log in to the Knowby web app, open Settings, and go to the AI assistant connector (MCP).
Switch on Allow AI assistants to connect to this organisation.

This applies to your whole organisation. You can switch it off to disconnect all assistants.

02. Copy your Organisation MCP URL

This is the address your AI assistant uses to reach Knowby.

Find the Organisation MCP URL under the switch and select Copy.
Share it with your team, or add it once for everyone in your AI tool's admin settings.

Each person still signs in with their own Knowby account.

03. Add it to your AI assistant and sign-in

Connect Claude, Copilot, or other MCP-compatible assistant.

Open your AI's connector and add a custom connector called Knowby
Paste the URL. A Knowby sign-in window opens; log in and approve access.

The agent only sees the knowbys your account has access to.

Knowby MCP Connector

Add Knowby to your AI assistant.

Each assistant adds MCP connectors a little differently. Pick yours and follow the steps—you'll need your Organisation MCP URL from the second step.

Claude MCP Connector

Works in

Claude.ai on the web, the Claude desktop app, and Claude mobile

Who sets it up

Each user on individual plans. On Team and Enterprise, an Owner adds it once for the organisation.

Full Claude guide with screenshots →

In Claude, open Settings → Connectors. On Team or Enterprise, an Owner opens Organization settings → Connectors instead.
Select Add custom connector. Name it “Knowby” and paste your Organisation MCP URL.
Select Add, then Connect. Log in with your Knowby account and approve access.
Start a new chat, open the tools menu, and check that Knowby is switched on.

Good to know: Knowbys that Claude drafts stay drafts until a subject-matter expert approves and publishes them.

Copilot Studio MCP Connector

Works in

Copilot Studio agents, published to Microsoft Teams and Microsoft 365 Copilot

Who sets it up

A Copilot Studio maker or admin builds it into an agent. Users then sign in to Knowby the first time they use it.

Full Copilot guide with screenshots →

Open your agent in Copilot Studio and go to the Tools tab.
Select Add a tool → New tool → Model Context Protocol.
Enter “Knowby” as the name, add a short description, paste your Organisation MCP URL and choose OAuth 2.0 sign-in.
Select Create, sign in to Knowby to create the connection, then Add to agent and publish your agent.

Good to know: Write the commands in plain language, e.g. “Search and follow approved Knowby work instructions” so it’s easier to follow.

ChatGPT MCP Connector

Works in

ChatGPT on the web, on paid plans

Who sets it up

On Business or Enterprise, a ChatGPT admin may need to allow custom MCP servers first.

Full ChatGPT guide with screenshots →

In ChatGPT, go to Plugins → Add → Add custom MCP server.
Name it “Knowby”, paste your Organisation MCP URL and keep OAuth selected.
Select Create as a plugin, then sign in to Knowby and select Allow access.
In a new chat, type @knowby and ask your question.

Good to know: Always search Knowby first before answering how-to questions.

Using another MCP-compatible AI?

Add a remote MCP server with your Organisation MCP URL and sign in with Knowby when prompted.

Why do our customers love using Knowby?

From slashing SOP creation time to driving rapid software adoption, Knowby doesn't just simplify workflows — it delivers measurable results. Discover how our customers are reducing support tickets, minimizing downtime, and getting teams up to speed faster than ever.

Opal
Clear in any language
“It is especially good for teams with varying literacy issues or multi-lingual workforces where English isn’t their first language.”
Gavin KennyHead of Health & Safety, Opal
Bearhug
30% more samples turn into sales
“We’ve seen a 30% increase in the amount of leads who go from receiving a sample to purchasing.”
Tom FieldFounder, Bearhug
Read the Bearhug story
M2 Overland
8 hours, not 2.5 months
“We’re ISO 9001 certified and Knowby has enabled us to keep our products going out the door at the same quality level.”
Nick LanganGeneral Manager, M2 Overland
Read the M2 Overland story
Storco
75% less machine downtime
“Incorrect start-ups of machinery could cost us a lot of money and this is minimised with the use of Knowby.”
Jonathan LaytonManaging Director, Storco
Read the Storco story
Rosemount AG
Farm work like clockwork
“Our farm runs like clockwork because Knowby helps us turn complexity into simplicity.”
James GreenacreEquity Partner, Rosemount AG
Verified review
Compliance from the first step
“Simplicity at its best! … Allowing Transmag UK to ‘front end’ ‘user compliance’ on a high voltage electrical safety product for substation entry.”
Craig P.Director, Transmag UK
Verified G2 review
Verified review
Update once. Same QR code.
“The ability to have instructions at point of task, to live update without changing QR code, and I’ve shared easy instructions internationally via QR code.”
Lee W.CoR Specialist and Auditor, Enterprise (1000+ employees)
Verified G2 review
Verified review
No step gets skipped
“New staff feel more capable to perform their tasks … Mandatory steps mean that no instructions are skipped over for compliance and OHS reasons.”
Verified userOutsourcing / Offshoring
Verified G2 review
Verified review
Faster, more confident onboarding
“We have streamlined the onboarding of new staff. … Staff are getting onboarded a lot faster and with more confidence.”
Jason A.Regional Director
Verified G2 review
Verified review
Record it once, get the guide
“I find it great that I can start by just recording my screen as I perform the tasks, and then it does the rest to produce the supporting written guides.”
David W.Project Manager / Senior SAP PM Consultant
Verified G2 review
Verified review
Effortless from day one
“It’s absolutely effortless to use. The setup steps are straightforward and quick to create, updates happen instantly, and our staff genuinely enjoy using it.”
Verified userManufacturing
Verified G2 review
Verified review
Enterprise-class. Affordable.
“Well-Designed Enterprise-Class Platform, Ridiculously Affordable”
Jalen S.Founder, CEO
Verified G2 review
Verified review
Scan. Follow. Done.
“Knowby handles all our base instructions for tenants by using laminated QR codes they can scan.”
Jonas D.
Verified G2 review

Works with your AI

Connect Claude or any MCP-compatible AI to search, create, and execute knowbys in chat.

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AI Instructions platform

Voiceover, text overlays, or silent footage: Knowby’s multimodal AI turns any task video into a step-by-step guide.

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Record clicks

Turn web interactions into visual step-by-step guides.

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Capture PDFs

Use Manual PDF Capture Tool to extract steps directly.

Form fields

Capture real-time data directly from the instruction.

Hosting

International Hosting

Choose Canada, EU or APAC during setup. Your data stays in the region that meets your sovereignty needs.

Integration ready

Integration ready

Send captured data anywhere via email or webhooks.

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Approval workflow

Ensure quality by submitting guides for approval.

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Scheduling

Assign and schedule tasks to improve workflow.

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Quick access

Instantly open guides by scanning QR-codes.

FAQ

Your questions about MCP Connectors

What is an MCP connector?

An MCP connector links an AI assistant to another app using the Model Context Protocol (MCP), an open-source standard. Once connected, the assistant can securely look up and use that app’s information when you ask. The Knowby MCP connector lets Claude, Copilot, and other MCP-compatible assistants search and create knowbys.

How does Knowby keep AI answers governed?

AI governance matters when employees rely on AI for how-to answers, so Knowby builds it in. Answers come from your approved instructions, so employees get the procedure your experts signed off on. Each person signs in with their own Knowby account, so the AI only reaches what they’re allowed to see. And AI-drafted guides need human approval, while every agent run is recorded.

Can the AI publish or change my guides?

The AI can draft new guides, but each one stays a draft until a subject-matter expert approves and publishes it. The same applies to updates: whether it’s a brand-new guide or a change to an existing one, nothing goes live without expert sign-off.

Who controls whether AI assistants can connect?

Your admins. The setting applies across your whole organisation, turn it on to let anyone use an assistant, or off to block all connections.

Which AI tools support MCP connectors?

Major AI tools like Claude, Microsoft Copilot, ChatGPT, GitHub Copilot, and Cursor, among others, support MCP connectors. This is a continuously expanding list, though, so it’s best to check your AI tool’s updated documentation.

How do the MCP connectors fit into our digital strategy?

It connects your digital work instructions to the AI tools your teams already use. Once your procedures are in Knowby, the MCP connector makes them available to AI assistants, so you get the benefits of AI and a stronger digital transformation strategy while remaining in full control.